Billing Officer x 2

• Paying $38.75ph + super
• Fortitude Valley QLD location with WFH Flexibility provided
• Temp contract until 29th May 2026 with possible extensions

About the Role

Our client is a QLD government statutory authority based in Fortitude Valley QLD. They are currently seeking 2x Billing Officers to come in and work with them on a temp contact opportunity until 29th May 2026.

Candidates for this role must have:

• Previous experience with Billing and Metering

• Previous government experience

• Previous experience in a similar role

Key responsibilities include:

• Regulatory Governance: Support the development of financial policies to ensure full compliance with legal standards and industry best practices.

• Operational Compliance: Adhere to mandatory procedures and regulatory codes, ensuring all work meets required standards and exceptions are management-authorised.

• Capability Building: Proactively enhance technical skills through formal training, coaching, and development planning to maintain procedural expertise.

• Workflow Management: Prioritise personal tasks to meet productivity and quality targets while using performance systems to drive continuous improvement.

• Advanced Customer Service: Resolve complex or non-standard customer cases and inquiries that fall outside routine operational boundaries.

• Investigative Communication: Utilise internal and external systems to research account data and gather information necessary for resolving customer issues.

• Data Accuracy: Extract and input critical data into maintenance systems to ensure record integrity.

• CRM Maintenance: Record every customer interaction in CRM systems to provide the high-quality data needed for business development and retention.

About You

You will be an experienced Billing/Metering professional with proven experience and reliability in previous positions.

The successful candidate will possess:

• Previous experience with Billing and Metering
• Previous government experience
• Previous experience in a similar role

What’s in it for you?
Working as a contractor with Randstad comes with many benefits including:

• Access to our benefits platforms offering discounts at a range of huge retailers
• 3 x pay runs per week ensuring you are always paid within the week
• Exclusive access to roles before we go to market
• Access to our employee assistance program services, including counselling services

If this is of interest, please send your CV along with a cover letter to jack.coleman@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.